Terms & Conditions
Effective and Binding Agreement
- The Services include the provision of the Platform that enables you to arrange schedule different home-based services with independent third-party services providers of those services (“Service Professionals”). As a part of the Services, HomePlex facilitates the transfer of payments to Service Professionals for the services they render to you and collects payments on behalf of such Services Professionals.
- HomePlex does not provide the Pro Services and is not responsible for their provision. Services Professionals are solely liable and responsible for the Pro Services that they offer or otherwise provide through the Platform. HomePlex and its affiliates do not employ services professionals, nor are service professionals agents, contractors, or partners of HomePlex or its affiliates. Services professionals do not have the ability to bind or represent HomePlex.
- A key part of the services is HomePlex’s ability to send you text messages, electronic mails, or whatsapp messages, including in connection with your bookings, your utilisation of the services, or as a part of its promotional and marketing strategies. While you may opt out of receiving these text messages by contacting HomePlex at privacy@homeplex.com or through the in-platform setting, you agree and acknowledge that this may impact HomePlex’s ability to provide the Services (or a part of the services) to you.
CONSENT TO USE DATA
- You agree that we may, in accordance with our privacy policy, collect and use your personal data. The privacy policy is available at Homeplex Privacy Policy and it explains the categories of personal data that we collect or otherwise process about you and the manner in which we process such data.
- Subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to you in connection with criminal or civil proceedings. You understand and agree that in such instances we shall have the right to share such data with relevant agencies or bodies.
Bookings
Orders: The platform permits you to request various pro services at a time of your choosing based on available slots. To make a booking, you should follow the instructions on the platform and provide necessary information. We use reasonable efforts to enable you to find a services professional who is able to provide that service at the requested time.
Confirmation: Once you place a request we will provide confirmation of the booking via SMS, email or a push notification. Once your booking has been confirmed, you will be required to make that payment in accordance with the terms or as indicated on the platform.
Cancellations: Bookings that are cancelled before confirmation on the platform will not be charged. HomePlex’s cancellation policy sted out application cancellations fees.
Substitution: In case of the unavailability of, or cancellation by a selected service professional, we will offer you a substitute of the service professional from among our registered services professionals.
PRICING, FEES, AND PAYMENT TERMS
HomePlex reserves the right to charge you for the different services you may avail and/or for any other facilities you may opt for, from time to time, on or via the platform.
Charges and fees in respect of pro services:
- HomePlex reserves the right to charge you a convenience fee for facilitating the booking and transferring payments to the services professional (this fee is referred to as “fees”). You acknowledge that the final bill you receive may include additional charges, including without limitation, a safety fee, warranty fee, insurance fee, or service professional welfare fee.
- HomePlex shall notify you of the applicable charges, fees, and payment methods at the time of booking. Generally, you may make payments for pro services through credit cards, debit cards, net banking, wallets, esewa, fonepay, or cash upon completion of the pro services.
- Taxes: All charges and fees are inclusive of applicable taxes.
- Charges and fees that you pay are final and non-refundable, unless otherwise determined by HomePlex or required by the applicable laws.
Payment processors: We may use a third party payment processor (“payment processor”) to bill you through your select mode of payment. The processing of payments will be subject to the terms and policies of such payment processors in addition to these terms.
Subscriptions: HomePlex may from time to time offer subscription packages for monetary consideration. The packages shall provide customers with additional benefits, which may include the ability to avail discounted pro services. You agree that subscription packages shall be subject to additional terms and conditions.
Your responsibilities
- You represent and warrant that all information that you provide in relation to the services and pro services is complete, true, and correct on the date of agreeing to these terms.
- You shall extend all cooperation to us in our defence of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these terms.
MISCELLANEOUS PROVISIONS
Changes to Terms: The terms are subjected to revision at any time as determined by us, and all changes are effective immediate upon being posted on the platform. It is your responsibility to review these Terms periodically for updates.
Force majeure: We shall have no liability to you if are prevented form or delayed in performing our obligation by act event omission, or accident beyond our reasonable control.
Questions, comments and requests regarding this policy should be addressed to: support@homeplexnepal.com.
Phone: 9862287720
Support Team: Nikhil shanker, Nitish singh, Shraban shah