Privacy Policy

This Privacy Policy applies to our Services wherever we provide them, and we will comply with local laws in relation to all practices described in this policy. If there is an inconsistency between this policy and the local law, we will comply with the local law to the extent of the inconsistency.

This policy applies to all Homeplex users, including users of our website, https://homeplex.com/ (“Website”), any of the homeplex mobile applications (“Apps”), and any services we provide through the Website or Apps, as well as when you contact us via telephone, email, written correspondence, social media, in-person, or any other means of contact (collectively, “Services”). This policy does not cover how we handle information that we collect about our employees or business associates, including our corporate partners, vendors, and subcontractors, but does apply to our Manpower.

In this policy individuals who utilize our Services are referred to as “Users.” Users that request or receive transportation, manpower service & Properties deals are referred to as “costumer” and individuals who provide transportation, manpower service & properties uploder are referred to as “vendor.” Capitalized terms that are not defined in this policy have the meaning given to them in the Terms of Use. If you accept the Terms of Use you agree to us dealing with your information in the way described in this policy.

What information we collect

We collect three categories of information about you: information you provide, information we collect automatically, and information we obtain from other sources.

We do not collect or process information about your racial or ethnic origin, political opinions or membership of any political association, religious or philosophical beliefs, trade-union membership, genetic data, biometric data, or data concerning a person’s sex life.

Information you provide

Registration and profile information, such as your name, phone number, email, country, city, preferred language, profile picture. Where permitted or required by law, we may collect emergency contact numbers.

Vendor information: User generated content that you choose to upload through the Services, such as comments, ratings, and reviews for other Users.

Information in correspondence you send to us, which may include chat messages, emails, and recordings of phone calls you make to us.

Information we collect automatically

Location information: We collect Users’ location data to enable rides, for user support, for safety and fraud detection purposes, and to satisfy legal requirements. We collect location information (including GPS coordinates and WiFi data) based on your App settings, device permissions, and whether you are using the App as a Serviceprovider or a costumer (where applicable):

• vendor: We collect your device’s precise location when the App is running in the foreground (App open and on-screen) and when the App is running in the background (App open but not on-screen) from the time you request a ride until it ends. Serviceproviders may use the App without enabling it to collect precise location data from their mobile devices by directly inputting your pick-up and drop-off address or coordinates into the App. This may affect the availability of App features.
• User: We collect your device’s precise location when the App is running in the foreground (App open and on-screen) and when the App is running in the background (App open but not on-screen).

Transaction information: We collect transaction information related to the use of our Services, including the type of Services requested or provided, order details, payment transaction information, date and time the service was provided, amount charged, route and distance traveled, and payment method.

Usage information: We collect data about your use of our Services. This may include such data as access dates and times, App features or pages viewed, App or Website crashes and other system activity. We may also collect and use for marketing purposes the data related to third-party sites you have visited or services you used before interacting with our Services.

Communications information: We enable Users to communicate with each other and with us through the App. To facilitate this service, we receive data about the time and date of the communications and the content. We may also use this data for user support, safety and security purposes, to resolve disputes between users, to improve our Services, and for analytics (such as to measure and improve the effectiveness of our website).

Device information: We collect information about the device you use to access the Services, such as your device name, brand and model, user agent, IP address, mobile carrier, network type, time zone settings, language settings, advertising identifiers, browser type, operating system and its version, screen parameters, battery state, and installed applications that can be used for authentication purposes. We may also collect mobile sensor data, such as speed, direction, altitude, acceleration, deceleration, and other technical data.

Cookies, Analytics, and Third-Party Technologies: We collect information through the use of cookies, pixels, tags and other similar tracking technologies (“Cookies”). Cookies are small text files that web servers place on your device. They automatically collect information, measure and analyze how you use websites and applications, and identify which web pages and ads you click on. The information we obtain through cookies helps us improve your Homeplex experience (for example, by saving your preferences) and our marketing programs. Our service providers and business partners may use this information to display ads across your devices tailored to your preferences and characteristics. You can delete cookies and manage cookie settings in your web browser settings. Nevertheless, some cookies cannot be disabled since the functionality of some of our features depends on them. To learn more about these technologies, please see our Cookie Policy.

Information we obtain from other sources

Third-party services: We may receive the information about Users from our service providers, which include background check and identity verification providers, insurance partners, financial services vendors and marketing providers. If you choose to use a third-party communication application (such as WhatsApp) or, sign up using a third-party social network or login service (such as Facebook), where this functionality is available, we may collect information from these services. Please, refer to the third-parties' privacy policies to find out how they treat your information.

State authorities: We may receive information about Users from law enforcement agencies and other government authorities as part of a law enforcement request, during legal proceedings, or as required or authorized by law.

Other Users or third parties: Sometimes Users or others may provide us with information about you, including through user support, or in connection with claims or disputes. We will only keep and use this information if we could have lawfully collected it from you. We will also take such steps (if any) as reasonable in the circumstances to let you know we have collected this information.

How we use your information

We use the personal information we collect:

1. To enable you to use our Services
   • create and maintain your account, settings, and preferences;
   • verify your identity;
   • enable transportation services, or other services, as may be the case;
   • calculate prices and facilitate payments;
   • enable communications between Users;
   • provide user support;
   • send non-marketing communications about the Service;
   • maintain accessibility, safety and stability of our App and websites, diagnose, prevent and resolve technical and service problems;
   • comply with regulatory requirements related to our Services and your use of our Services.
2. To maintain and enhance safety and security of our Services and Homeplex Users
   • prevent, detect and combat fraud, unsafe or unlawful behavior, and violations of our policies and rules;
   • authenticate Users;
   • verify that costumer meet safety requirements;
   • protect personal information, rights and legitimate interests of homeplex and our Users;
3. To improve existing and develop new features and products
   • perform testing, research, analysis, development and machine learning to improve your Homeplex experience;
   • collect feedback regarding your Homeplex experience;
   • develop new products, features and services.
4. To promote Homeplex and our Services
   • send you marketing emails, text messages, push notifications, in-app communications and ads;
   • provide you personalized experiences, content and advertising on the App, our Website, and on third-party platforms;
   • organize contests, events and other promotions.

Automated decision-making: We use personal information to make automated decisions relating to your use of our Services: connecting Costumer and rentProvider, determining User ratings, flagging fraud, and recommending prices based on distance and location.

Your rights and choices

You may access, review and update certain profile information either in your account settings or by contacting user support at support@homeplex.com. You can also opt out of push notifications, unsubscribe from marketing, manage cookies, or request account/data deletion.

How we protect your information

We take reasonable and appropriate technical, administrative, and physical security measures designed to protect your personal information from loss, theft, misuse and unauthorized access. We regularly review our security measures to consider available new technology and methods.